Centralized, secure access Frictionless employee experience Enhanced visibility and control Get a demo Modern Identity: Unifying Access and Authentication. Just in case the team needs to track it, the issue was that I couldn't renew my subscription, and was just getting a "you're already subscribed" message when I tried. Integrate LiveChat - LastPass LastPass Offers Streamlined and Secure SSO with LiveChat Conveniently connect employees to their work. (Ideally it would be great to have email support again in general for accessibility reasons, but I know that is less likely to change.)Īs far as my initial issue, thankfully the good old "wait 24 hours" strategy seems to have worked. You'll sign up for a Duo account, set up LastPass to use your new Duo account, and enroll your LastPass username and your device for use with Duo's service. If you're able to pass along feedback at all, it would be great to have this reworded to clarify that LastPass Premium users also do not have access to email support. Overview This document takes you through configuring your LastPass Free, Premium, or Enterprise account to use Duo Push.
LASTPASS SUPPORT PHONE FREE
You're right, this was an error on my part-I checked the "What levels of customer support does LastPass offer?" article, and was confused by "all LastPass Free users have Basic support." Since I'm a premium user, I didn't think this applied to me, but I can see now where I misread it. If this is a technical error or an intentional choice (hopefully not) then it really needs to be fixed for accessibility. I'm assuming this is a technical issue, but the How do I report a bug page directs me to the same menu, so here we are.Īm I missing a step here? This could definitely be my error, but I've exhausted all my ideas. (As a note, the second screenshot is after ensuring I am logged in-"LastPass User" was autofilled, but still no email options.)
All options lead me to the following menu, with no option other than "Call Me." I've tried "Contact Support" at the bottom of this article, as well as the usual "Contact Support" links on the bottom of other articles.
Official support pages say that email support is available, so I'm not sure why I don't have the option. So far, every single way I approach this, I can only contact them by phone.
LASTPASS SUPPORT PHONE CODE
When I try to login to Lastpass it asks me for the 2FA code however I no longer have Lastpass Authenticator installed.
LASTPASS SUPPORT PHONE PASSWORD
I need to contact support via email, I cannot contact them via phone due to my disabilities. I know my master password and have access to my email. I'm giving the benefit of the doubt and assuming it's a technical error, but I also can't submit a bug report for the same reason, so this is my best option.įor some background: I have worked in customer support for years with multiple companies, so I am well aware that contacting support can be confusing I've tried multiple workarounds with no success. I'm having a lot of difficulty contacting Support.
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